Making a Purchase

Making a purchase could not be easier. You can find the product you are looking for either by browsing through individual departments using the tabs at the top of the pages or by using the ‘Quick Search’ facility on the right hand side of the screen close to the top. Accompanying each product will be a ‘Delivery Info’ icon detailing carriage charges, an option to enlarge the image so you can see more detail and a size chart (in the case of clothing).

Click on the 'Add to Cart' button for any items that you wish to buy. This will place the items into your shopping cart and you will get a screen that says CONFIRM; CHECKOUT; CANCEL. If you wish to buy more than one item (go on you know you want to) click on CONFIRM and it will take you back to the department you just left so that you can continue your shopping trip. You can view, amend and remove the contents of your cart at any time by clicking on 'View Cart'. Once you have bought all the items you require, click on "Checkout". You will see a screen that lists all of the items that you have purchased with a total figure at the bottom (you can afford it).

Then click on the NEXT button to enter your name and address details. Continue to click on the NEXT button to move to the next screen(s). You will b egiven the option to pay either by credit/debit card or by PayPal (you must have a PayPal account for this option).

Depending on how you have chosen to pay, you will then be transferred to the secure payment page. You will come either to a PayPal page or to a page with a NetBanx logo in the top right hand of the page. This is where you enter all your credit card information. You will spot the yellow padlock on your screen (top right or bottom right depending on your browser) screen confirming that the data you enter is secure. NetBanx are our on-line payment partners and they will scrutinize the credit card information you enter when you enter it. If there is any data you enter that NetBanx believes to be inaccurate, your order will not process properly and you will be asked to re-enter the correct data.

Once the order transaction is complete you will receive a Transaction Confirmation email from NetBanx or PayPal with a transaction reference number and also one from Outdoor Megastore with your order number. Please keep these emails for future reference.

Please note that we accept PayPal, Maestro, Delta, Visa, MasterCard, Solo, Visa Electron and JCB. Unfortunately, we do NOT accept American Express or Diners Club.

Credit Card Security

Shopping at Outdoor Megastore is 100% SAFE, SECURE and EASY. Stan the Outdoor Man has taken great care to ensure that you are confident in buying at the MEGASTORE (after all if you weren't, Stan would never be able to sate his enormous appetite for the finer things in life and that would never do would it?). This web site uses a secure payment gateway for the collection of your card details. NetBanx, our payment gateway, has been approved by a number of banks to facilitate Internet transactions on our behalf. Similarly Outdoor Megastore Ltd. has been given authority by Streamline and The Royal Bank of Scotland Bank to take card payment. All the information you pass at the payment page (including your credit or debit card numbers) are encrypted. The information is then taken off the internet and passed to the bank via a private link. The information you pass at the payment page is not held in clear text on any web site involved in this process. So now you know you're safe to buy, go on - go MAD, TREAT YOURSELF, and then relax and leave the rest to Stan! 

Back Orders

We make every effort to have all of the products we feature on our website in stock at all times. However, our main warehouse supplies three businesses with stock on a daily basis and it is not always possible to reflect stock levels precisely on our website. In addition, skiing and camping are seasonal businesses and de-stocking of certain lines will occur towards the end of each season. We try to keep our website as up to date as possible when stock items are no longer available but even Stan is not perfect.

If any goods you order are out of stock, we will inform you by e-mail promptly and Stan will give you an estimate as to when he will have them available for you. Typically, no line of stock is unavailable for any longer than 7 working days. However, you will always maintain the right to cancel your order if you would rather not wait and we will immediately refund your credit card. If you do decide to proceed, we will place a back order with our supplier and get the product to you within 48 hours of it arriving into stock.

Special Orders

If you are searching for a specific item that you cannot find on the site and/or that we do not normally stock but can obtain for you, this is classed as a 'special order'. Once you have placed a 'special order' with us and we have placed that order with the supplier, you are obligated to accept the item purchased. Any subsequent problems with that item will be dealt with in line with our Returns Policy with the exception that credits against future purchases will be made, rather than full refunds.

Recycling at Outdoor Megastore

We like to think that because we sell equipment that enable people to enjoy the outdoors, that it makes sense for us to play our role in preserving the outdoors.

In this respect, we recycle as much as we can and this particularly applies to packaging. We receive hundreds if not thousands of cardboard boxes every week from our suppliers containing product. Even though cardboard can be pulped and re-used, it would be a shame not to use good quality boxes again for their intended purpose. Consequently our policy is to re-use the boxes we receive from our suppliers when packing up your internet orders. So, please don’t be surprised if you order arrives in a box you can’t match with your order – it’s because we’re helping preserve the great outdoors.

As a distributor of electrical goods we also have a statutory obligation to assist our customers in the disposal of their old electrical appliances if we have supplied an equivalent item and that item has the same function as the replaced item. This obligation means that if you ask us to dispose of your old appliance on your behalf, we will agree to collect it from you at our expense and dispose of it for you at our local Metropolitan Borough Council Recycling Centre.

We are also obliged to make you aware that disposing of electrical and electronic products in unsorted refuse is potentially hazardous to the environment and to human health because of the hazardous substances they contain. The crossed out wheeled bin symbol on the product or the product packaging will always indicate that the item must never be disposed of in unsorted refuse. If in doubt please take the item to your local recycling centre and they will be happy to advise you.

If you have ordered an electrical appliance from us and you would like us to dispose of your existing item, please call us 0845 130 8982 and we will be happy to discuss it with you.

See also the following related subjects:
Privacy Policy, Returns Policy, Delivery Terms, Overseas Customers, Group Discounts.